Claim a Refund

    To claim a call charge refund please enter your details and submit the form.

    First Name*



    Telephone Number (used to call)*

    Number Called*

    Date called*

    Amount charged*

    Refund By*

    Postal Address for Refund by cheque*


    Paypal Email*

    Call Charges Explained

    Calls to our service are charged at a flat rate of £6 plus your phone company’s access charge.

    We are not responsible for your phone providers Access Charge. This charge is not set by us and we have no control over it. You need to speak to your phone or mobile provider to understand the costs of calling an 090 number.

    For example, your phone company may charge 50p per minute access charge. This is an additional charge which is charged by your phone company on top of the £6 charged by us. 

    Please contact your mobile phone provider to find these exact charges are before using our service.

    For mobile phone users, please contact your provider. We have listed links below to some of the major UK mobile providers as a point of reference to get your started. Do not use these links as proof of your access charge, we are not responsible for information on their websites. Mobile phone plans tend to have different access charges so please check with your provider first.